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  1. Namrepus221 is offline

    Registered Member

    Join Date
    Jan 2005
    Posts
    240

    Posted On:
    6/16/2006 12:57pm


     Style: None

    --
    Hell yeah! Hell no!

    Cancel. The. Account.

    http://media.putfile.com/AOL-Cancellation

    Funny recording of a guy attempting to cancel an AOL account and the representative that refused to cancel the account.

    Also this story has a happy ending. The representative was fired because of the way he handled this customer.

    http://www.beta.netscape.com/story/2...-aol/#comments

    /\
    || Interview with the guy that made the call
  2. Phrost is offline
    Phrost's Avatar

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    Jun 1998
    Location
    Cow Town
    Posts
    19,115

    Posted On:
    6/16/2006 1:19pm

    Business Class Supporting Memberstaff
     Guy Who Pays the Bills and Gets the Death Threats Style: MMA (Retired)

    --
    Hell yeah! Hell no!
    Yeah, unfortunately I'll guarantee that rep was doing his job and was just a victim of PR.
  3. Stick is offline
    Stick's Avatar

    Mostly, I just sit here. Mostly.

    Join Date
    Sep 2003
    Location
    Washington DC. USA
    Posts
    7,952

    Posted On:
    6/16/2006 1:27pm

    hall of famestaff
     Style: MMA

    --
    Hell yeah! Hell no!
    Call center work is dehumanizing and mind numbing- that rep probably had like no idea what was going on.

    /served 6 months as a phone service stooge..... 6 harrowing months of horrible terror!

    That said, that was fucking hilarious and I can't believe he didn't explode on that moron sooner.

    Man I'm glad I didn't work for anyone like AOL.
    Last edited by Stick; 6/16/2006 1:29pm at .
  4. JohnnyCache is offline
    JohnnyCache's Avatar

    All Out of Bubblegum

    Join Date
    May 2004
    Posts
    10,472

    Posted On:
    6/16/2006 2:20pm

    supporting memberforum leader
     Style: MMA

    --
    Hell yeah! Hell no!
    Call center people usually have a script they have to read from and a certain number of upsells and rebuttles they have to do and letting them get through them without fucking with them is the way to speed up the call, not interrupting the shpiel over and over.
    There's no choice but to confront you, to engage you, to erase you. I've gone to great lengths to expand my threshold of pain. I will use my mistakes against you. There's no other choice.
  5. Namrepus221 is offline

    Registered Member

    Join Date
    Jan 2005
    Posts
    240

    Posted On:
    6/16/2006 3:15pm


     Style: None

    --
    Hell yeah! Hell no!
    I think what got the guy fired was him saying "We can stall this all day" and "I'm trying to do what's in your best interest" as well as asking to speak to the gentlemen's father even though he repeatedly said that he was the one paying for the account and his father used it once.

    But yeah I know about the scripts and such. But this guy just wanted the account closed and the representative had to resort to lying about it's activities (according to the man phone call the account had been active for 3 days straight prior to the call even though the owner says that it hadn't been used in months) and attempting to treat the customer like you are doing them a favor by trying to talk them out of it.
  6. chaosexmachina is offline
    chaosexmachina's Avatar

    Unexpected Elbow

    Join Date
    Feb 2004
    Location
    Calgary, Alberta, Canada
    Posts
    4,450

    Posted On:
    6/16/2006 5:56pm

    Join us... or die
     Style: MMA/Pankration

    --
    Hell yeah! Hell no!
    Hilarious. I wonder if it's possible to do that in person so you could punch the guy when he didn't CANCEL THE ACCOUNT.
    "The depressing thing about tennis is that no matter how good I get, I'll never be as good as a wall." - Mitch Hedberg

    El Guapo says dance!
  7. Sam Browning is offline

    Join Date
    Apr 2003
    Location
    New England
    Posts
    9,864

    Posted On:
    6/16/2006 6:29pm

    hall of famestaff
     

    --
    Hell yeah! Hell no!
    After about the fourth attempt to redirect the kid, he should have shut up. Then he tried to go through the hard No.

    What a jerk!
  8. Greese is offline
    Greese's Avatar

    Motorboatin SOB

    Join Date
    Aug 2002
    Location
    Springfield, MO
    Posts
    5,970

    Posted On:
    6/16/2006 7:54pm

    supporting member
     Style: Judo and BJJ

    --
    Hell yeah! Hell no!
    Meh...sales as usually. I sold a time share once to a guy who said no at least 200 times over the course of an hour...and finally closed him.
    And that's when I figured out that tears couldn't make somebody who was dead alive again. There's another thing to learn about tears, they can't make somebody who doesn't love you any more love you again. It's the same with prayers. I wonder how much of their lives people waste crying and praying to God. If you ask me, the devil makes more sense than God does. I can at least see why people would want him around. It's good to have somebody to blame for the bad stuff they do. Maybe God's there because people get scared of all the bad stuff they do. They figure that God and the Devil are always playing this game of tug-of-war game with them. And they never know which side they're gonna wind up on. I guess that tug-of-war idea explains how sometimes, even when people try to do something good, it still turns out bad.
  9. Namrepus221 is offline

    Registered Member

    Join Date
    Jan 2005
    Posts
    240

    Posted On:
    6/16/2006 9:33pm


     Style: None

    --
    Hell yeah! Hell no!
    If a person is willing to sit there and tell you 200 times "No" then there is something wrong with that person.

    I hate dealing with stupid telemarketers. Especailly those that call for ether one of my parents for a "courtesy call".

    They call every day at the same damn time (usually 10 am, noon, or a little after 1) and I tell them "They are not home, can I take a message?" When they ask "Is there a better time to call back?" I simply tell them "Yes. after 6 PM" which is when my parents come home for work. But sure enough the next day I get a "courtsey call" for my parents at about the same time as the day before and repeat the cycle ad nauseam

    Repeat that for about a week and a half or until I yell at them to either call back when I say they will be home or stop calling altogether.
  10. Anna Kovacs is offline
    Anna Kovacs's Avatar

    Spear Sister

    Join Date
    Oct 2004
    Location
    Las Vegas, NV
    Posts
    6,421

    Posted On:
    6/16/2006 9:44pm

    supporting membersupporting member
     Style: Dancing the Spears

    --
    Hell yeah! Hell no!
    I used to work in a call center (tech support for dell), it was the bomb diggity except for I got really fat.
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