Help Aaron get his Internet back!

**Boyd** · Posted On: 2/09/2005 4:56pm

So I own an Apple, a G4 Powerbook running Mac OS X ver. 10.3.7. I have a wireless Internet connection via Comcast. the other day I took my computer to school to work on an editing project, and when I got home my Internet no longer worked.

NOW. Here's the catch. My stepbrother has a computer in my house, uses the same router/modem as me, and he's receiving a signal just fine. And my computer works just fine at the library, so it's not my computer. I called Comcast's tech support, and according to them, they ARE receiving...something from me. I don't know what. Some signal. I don't speak computer. All I know is, according to Comcast everything at home is hooked up right.

So I call tech support, like I said, and they can't help. They tell me to go to System preferences, Network. Click "Show", "Built-in Ethernet". The problem, they say, is that I have no IP address. None, not even a generic number. Apparently I SHOULD be able to just click the "Renew DHCP" which should release my IP address, but when I click the button, nothing happens. I mean, it turns blue and all, but it doesn't actually do anything.

I called Apple's Tech Support and they refused to talk to me unless I purchased a $300 extended warranty. Dearest Apple, **** you. Sincerely, Boyd.

So no one knows what the **** is going on, least of all me. Does anyone here have any idea what the problem might be? I'm almost positive the answer lies in this mysterious "Renew DHCP" button.

**Feryk** · Posted On: 2/09/2005 5:10pm

It involves stroking a cheque for the extended warranty or saying "Hello Dell".

**Shuma-Gorath** · Posted On: 2/09/2005 5:11pm

Copy down all the netowrk settings on your stepbrother's computer, then get the equivalent settings on yours. This includes wireless SSID and encryption keys from your router. DO NOT POST THOSE HERE. PM all your stuff to me and I will try to help you out (I have no access to AIM until I leave the labs).

Comcast is likely getting something from you because you have that router hooked up. It's likely the wireless connection got screwed up when it connected to the school network.

Originally Posted by Feryk

It involves stroking a cheque for the extended warranty or saying "Hello Dell".

You are not at my level.

**Poop Loops** · Posted On: 2/09/2005 6:04pm

I've never even looked at a MAC, but is the ethernet card hooked in right? To me, not getting an IP means there is nothing for an IP to get....

I dunno. I'm hungry, I'll think about this later. After someone has already found an answer.

PL

**Jekyll** · Posted On: 2/09/2005 6:43pm

I was wondering about this, I had a similar problem with my g/f's wireless conection. Is there a manual switch on the case for wireless and is it turned on?

**Feryk** · Posted On: 2/09/2005 10:57pm

Originally Posted by Shuma-Gorath

You are not at my level.

Nope. I just make enough cash that I pay guys like you to know what you know.

***TaeBo_Master*** · Posted On: 2/10/2005 1:16am

Another thing to consider.... when you go into System Prefs, in the Network section, after you select Ehternet and click configure, there should be a button (in the same row where it says TCP/IP, PPPoE and all that....), that says 'Ethernet'. Make sure it's set to configure automatically instead of manually, so that clicking your Renew DHCP does something automatically, instead of waiting for manual input.

**inde** · Posted On: 2/10/2005 2:12am

Happy to help. I accept all major credit cards and charge a reasonable $199 for lifetime tech support.

**Boyd** · Posted On: 2/10/2005 1:56pm

Originally Posted by Shuma-Gorath

Copy down all the netowrk settings on your stepbrother's computer, then get the equivalent settings on yours. This includes wireless SSID and encryption keys from your router. DO NOT POST THOSE HERE. PM all your stuff to me and I will try to help you out (I have no access to AIM until I leave the labs).

Comcast is likely getting something from you because you have that router hooked up. It's likely the wireless connection got screwed up when it connected to the school network.

You are not at my level.

Comcast is receiving something from me; according to them, everything is hooked up properly. But my school doesn't have a network, I just brought it over to do some editing. What else do you think it could be? Also, where could I get the network settings our computers, and what exactly would be the relevant information?