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Response from Jiu-jitsu.net: APS Billing Issue
<img src="http://www.jiu-jitsu.net/logosmall.gif" align=left><i>Hello all, This is Gene Simco.
I am founder of JIU-JITSU.NET, but do not run the online store or ship any orders.
This was brought to my attention from one of my forum members.
I am told by the company who does the processing that the customer is given a review copy of the order before they finish the purchase, stating that they signed up for this, then they are emailed in an email confirmation, then the shippers send a notice about the eNewsletter (it also includes access to more techniques on the site and discounts that no one else gets) on their printed Receipt. Then, Before they are charged for this, the billing company is supposed to send a letter notifying them?
He might not have known because the order was done in someone else's name?
Not sure - I just called APS about this to see if they had sent a letter to this individual, but his name isn';t on file - in which case, it is very likely that someone else ordered it and didn't tell him ...
In any event - I need you to email me at firstname.lastname@example.org and get me the order information - Who's name, Order number if you have it, address.
I want ot make sure the company is doing their job.
Also - This is the email I sent you as soon as I found out about it.
Please email me and I will personally see to it that it gets resolved.
It has come to my attention that there was a misunderstanding. I don't do any of the order processing or charges, etc ... But I was informed that you were notified about the eNewsletter both by email and regular mail. If you weren't, I agree with you that the company did something wrong and would like to fix this for you.
You see, although I do not do any of the site's online store business or shipping, some of my products are sold on the site exclusively. It is a bit bigger now than it used to be, so I can't control everything that happens and need to outsource some work, but my name is still on the product and want to stand behind it. On a side note, I am actually going to stop wholesaling the Master Text because of some customer service complaints I've had regarding the retailers selling it.
I will PERSONALLY call aps for you and see what I can do about getting the charges reversed and then I want you to email me back with your address so I can send you a copy of a new DVD I just finished.
I found out about this because someone posted a link to bullshido.com. In return for my attention to this matter, I'd like to ask you if you'd post this note for me and your feelings about this matter as I'm resolving it.
Thanks for your patronage and support,